Telephone training, that gets results!

From Audrey Bodman and Outshine




customer service




A Warm Welcome to Outshine Telephone Training!

For over 30 years, we’ve been passionate about helping organisations and  people shine in their professional lives. Our high-quality, effective training programs are designed to do more than just drive business success – they inspire positive changes in behaviours and attitudes that empower individuals to thrive.

At Outshine, we believe in the power of human connection. That’s why our mission is to equip you with the skills and knowledge to truly listen, build rapport, and engage with customers in meaningful ways. Whether you’re looking to enhance your employer outreach, elevate your customer service, or sharpen your sales techniques, we’ve got you covered.

Why not start by exploring our free downloads or checking out the course outlines below? We’re excited to help you unlock your full potential and outshine in today’s fast-paced business world.

Click here to learn more about Audrey

We specialise in three areas; Employer Engagement, Customer Service and Sales Training as detailed below.


In the welfare to work, social care, employability and skills sector, the telephone plays a major part in building relationships and securing job or training opportunities for the unemployed.

Used properly the phone can open doors and contribute to changing the lives of the customers you represent.

We run a variety of different types of courses from virtual, in person or 1:1 coaching. Take a look at scheduled ‘virtual’ courses under Events, which run on a bi-monthly basis.

Course Outlines


If you want to retain customers, and enjoy the benefits of their loyalty, you must treat them right.

There are no exceptions. Everyone in your business has a responsibility to deliver top-notch service to both internal stakeholders and external customers.

Our Customer Service Training equips your team with the skills and mindset to do that every day. With the help of our expert trainers and tried and tested resources, your teams will create a positive impression that leaves customers both satisfied and compelled to spread the word about your business.

Course Outlines


The goal of every business is to sell something, be it a product or a service. When your sales team are firing on all cylinders, they’re a force to be reckoned with.

Our Sales Training equips teams, whether they are directly tasked with selling or not, with the knowledge and skills they need to communicate persuasively with customers to achieve positive outcomes.

By helping them to develop a growth mindset when it comes to sales, we empower trainees to shed the fear of sales and, instead, seize every customer interaction as an opportunity to educate, persuade and create new opportunities in a way that is natural and authentic to them and their role.

Course Outlines


The training offered by Audrey was something I’ve never experienced before. From her warming personality to the practical activities which really offer a great insight into how you can improve and become the best. She has taken the time to ensure the course and her materials are tailored to meet the groups needs and that expectations are met for all those attending.

There is nothing that I would say to improve apart from keep doing what you’re doing you are making a huge impact!

I would highly recommend Audrey’s training to anyone who is seeking a engaging trainer that will truly leave your employees with a new lease of confidence, self esteem and determination to want to engage with businesses to the next level.

Sarah Prescott - Youth Employment Support Manager , City of Wolverhampton Council

I was following Audrey on LinkedIn all through lock down. She caught my eye one day because of her ‘out of the box’ style and her short tips video’s on sales calls and how to communicate effectively.

As a business, we decided to try out her training skills. We wanted to make sure our Account Management Team are up to date with current communication trends and maybe tweak our approach where required. You’re never too old to learn!

Audrey is fab! She is very approachable, personable, knows her stuff and can pick out and pin point where individuals may need ‘tweaking’. She has a fresh approach, that is friendly and she helps the individual to understand what may be better said…………..maybe just using less words or changing a word in a sentence……..She makes it soo easy.

Since our training in November, we have seen a difference to our sales and our approach. We are a stronger team, we communicate internally and externally better and our sales have grown already and long may it continue.

The Account Management Team at Activ People HR ‘LOVE’ Audrey Bodman.

Sian Porter-Wiliams - Head of Business Growth, Activ People HR

Audrey came to us as a recommendation from IPS Grow and several members of the team were already following her on LinkedIn. Audrey delivered specialists bespoke phone-based contact / sales training to our large team of Employment Specialists and provided excellent follow along support and feedback. Audrey is highly professional and the follow up and feedback is the best I have seen! Highly recommended.

Kyriacos Colocassis - Employment Service Manager , Central and North West London NHS Foundation Trust

After hearing from an experienced colleague how valuable Audrey’s training was, I was excited to attend her ‘Creating Opportunities by Phone’ course. This 1.5 day virtual training was expertly facilitated by Audrey. I personally have over 20 years experience in learning and development and cannot recommend Audrey highly enough. Excellent engagement, individualised learner support and thorough coverage of the theory and practice.

Deborah Griffiths - L & D Trainer , Shaw Trust

When I first started in the Employability sector, many moons ago, I attended Employer Engagement training delivered by Audrey, shaping the way I performed as an advisor. Therefore, when mobilising a new contract, I reached out to Audrey to deliver Employer Engagement training for the new team.

The one-day training course was incredibly interactive, with so much detail and feedback along every part of the day. The team now feel so much more confident with approaching employers and have a clear ‘script’ to get the best results.

This training was a great investment and as the team grows I will be booking in future sessions.

Thank you so much Audrey!

Rochelle Seddon – Operations Manager, The Growth Company

Audrey was recommended to us for internal sales team training by one of our sister operating companies. The training package that Audrey pulled together for the team was 2nd to none.

Our team were quite nervous of the training, particularly around the role play elements, but their post training feedback was brilliant – with the role play elements being the highlight for all!

The quality of the teams outbound and inbound calls since they completed the course has improved drastically, with some real clear steps identified, but also a real focus on gap filling and upselling. Highly recommend!

Lynne Wells – Regional and Hospitality Sales Director, Bunzl Catering UK and Ireland

Audrey delivered a fantastic tailored telephone training programme for the business engagement team in Employability at Nottingham Trent University (NTU).

Audrey’s enthusiasm and engaging approach ensured that key new behaviours have been embraced by the team and our sales performance have significantly improved!

I would highly recommend Audrey.

Rachel Heyes – Associate Director of Employer Engagement and Placements, Nottingham Trent University