Telephone training, that gets results!

From Audrey Bodman and Outshine

Since 1992, we’ve been designing and delivering high-quality, effective training that not only drives business success, but also inspires positive changes in behaviours and attitudes.

It is our mission to equip individuals with the skills and knowledge they need to thrive in today’s fast-paced business world, from mastering the art of active listening to building rapport with customers.

Click here to learn more about Audrey

We specialise in three areas; Employer Engagement, Customer Service and Sales Training as detailed below.

In the welfare to work, social care, employability and skills sector, the telephone plays a major part in building relationships and securing job or training opportunities for the unemployed.

Used properly the phone can open doors and contribute to changing the lives of the customers you represent.

We run a variety of different types of courses from virtual, in person or 1:1 coaching. Take a look at scheduled ‘virtual’ courses under Events, which run on a bi-monthly basis.

If you want to retain customers, and enjoy the benefits of their loyalty, you must treat them right.

There are no exceptions. Everyone in your business has a responsibility to deliver top-notch service to both internal stakeholders and external customers.

Our Customer Service Training equips your team with the skills and mindset to do that every day. With the help of our expert trainers and tried and tested resources, your teams will create a positive impression that leaves customers both satisfied and compelled to spread the word about your business.

The goal of every business is to sell something, be it a product or a service. When your sales team are firing on all cylinders, they’re a force to be reckoned with.

Our Sales Training equips teams, whether they are directly tasked with selling or not, with the knowledge and skills they need to communicate persuasively with customers to achieve positive outcomes.

By helping them to develop a growth mindset when it comes to sales, we empower trainees to shed the fear of sales and, instead, seize every customer interaction as an opportunity to educate, persuade and create new opportunities in a way that is natural and authentic to them and their role.