I’m Audrey Bodman, founder of Outshine Telephone Training & Resources, a company that was born out of my passion for supporting individuals and organisations in building strong relationships with their customers and securing more business in their market.
My career began as a junior at a food and drinks company. I was tasked with selling services to customers, both new and existing, over the phone and I found that just a few well-chosen words could mean the difference between no sales and several made through up-selling or cross-selling. That success was addictive, and the next step on my journey saw me advertising sales for a regional newspaper. Here I climbed the ladder quickly and improved my team’s performance through individual coaching sessions.
Those two jobs sparked a passion within me that was hard to shake off. After the birth of my gorgeous son, I joined a company as ‘job club leader’ supporting long-term unemployed individuals in getting back into the world of work.
It was here that I really saw how life-changing opportunities could be generated by phone, so I decided to build my own business centered around supporting people to do just that.
Outshine is built on my experience as both a practitioner and accomplished telephone skills trainer with over 29 years’ of experience.