Nice to e-meet you!

I’m Audrey Bodman, the founder of Outshine Telephone Training & Resources. With 30 years of experience as a practitioner and expert telephone skills trainer, my passion for customer service led me to found a business based on the different areas where I gained the most results.

During my career, I’ve worn diverse hats working in the food and beverage industry, as a salesperson in a regional newspaper, a coach to teams and a job club leader- supporting long-term unemployed individuals in getting back into the world of work.

Over the years, I’ve gained essential skills in selling services to existing and prospective customers over the telephone. I’ve discovered the art of articulating the right words in up-selling or cross-selling to surpass sales targets and having the skills to create job opportunities from employers over the phone with effective employer engagement skills. Also, improving noticeably the performance of teams through individual coaching sessions.

Today, I draw upon my thirty-year track record of making cold calls, winning large-scale contracts, facing rejection firsthand, and developing innovative solutions to combat it to create customised sessions for businesses and their teams.

With a supportive and practical focus towards phone etiquette, sales strategies, employer engagement skills and exceptional customer service, you can transform your confidence into tangible results.

Experience the difference with my friendly, hands-on, and dedicated approach. To book a session or for more information, Contact us at 01157 750125 or at

Upcoming Events


  • CPD Accredited – Successful Employer Engagement by Phone
  • 1 day virtual
  • DATES: 11 June, 16 July, 12 September or 17th October



  • 5 Proven Ways To Secure QUALIFIED Appointments by Phone
  • Half day seminar – Virtual
  • Dates: Wednesday 3rd July, Thursday 15th August or Friday 13 September 2024.