COURSE
OUTLINES

Click on the course title for a full outline.

To find out more about our telephone skills training courses or coaching services, there’s no better substitute than a conversation so give us call now on 01157 750125 or email: audrey@outshinegroup.co.uk to see if we’re the right fit for you and your business.

Remember if you don’t find a suitable course we can design one for you.

Communicating by phone has become an important and unavoidable part of working in the Welfare to Work, Social Care and Work Based Learning Industry.

This course teaches delegates the core techniques and skills needed to effectively engage employers by phone.

Generating new business is crucial for any company’s growth, and the telephone remains a key tool in making this happen. However, with only 15 seconds to make a strong first impression, effective phone communication can be challenging without the right skills.

Companies are increasingly aware that the key areas for increasing business is within their order taking, customer service and enquiry departments. In order to expand and consolidate their client base, it is vital that staff working in these areas receive the most effective training available. 

How may I help you?

These are the five most important words that should greet all your incoming callers. In reality many companies are still missing out on the opportunity to create an excellent first impression through appropriate responses to incoming calls.

Keeping customers in jobs is our ultimate goal, therefore it is important that advisors have the necessary skills to support customers throughout their journey with employers.

This one day course is aimed at giving staff within an ‘inwork support or Sustainability role’ the key skills to enable them to get the best out of all the calls they make on a regular basis to customers (and employers) in order to monitor their progression whilst in work.

Generating new business is what keeps a business moving forwards, and the telephone is your biggest asset. But with only 10 seconds to make a first impression that gets your foot in the door, it can be hard work for little reward if you don’t have the know-how to do it effectively.