COURSE
OUTLINES

Each of our telephone training courses have been designed with flexibility in mind. Below you will find an outline of what we offer, alongside the main learning objectives and target audience for each programme.

In our experience, no two businesses are the same and that extends to the challenges they face when it comes to picking up the phone, therefore each programme can be personalised to meet the unique needs of your organisation and the people in it.

Course Outlines

Click on the course title for a full outline.

To find out more about our telephone skills training courses or coaching services, there’s no better substitute than a conversation so give us call now on 01157 750125 or email: audrey@outshinegroup.co.uk to see if we’re the right fit for you and your business.

Remember if you don’t find a suitable course we can design one for you.

Successful Employer Engagement by Phone

Communicating by phone has become an important and unavoidable part of working in the Welfare to Work, Social Care and Work Based Learning Industry.

This course teaches delegates the core techniques and skills needed to effectively engage employers by phone.

EMPLOYER
ENGAGEMENT

Successful Employer Engagement by Phone for Further and Higher Education

Communicating by phone has become an important and unavoidable part of working within the Further Education, Higher Education and skills sector.

This course teaches delegates the core techniques and skills needed to effectively engage employers by phone in order to promote current initiatives which could be employability, events focused or projects.

This training includes how to structure first calls to employers.

EMPLOYER
ENGAGEMENT

MAKING, NOT JUST TAKING ORDERS 

Companies are increasingly aware that the key areas for increasing business is within their order taking, customer service and enquiry departments. In order to expand and consolidate their client base, it is vital that staff working in these areas receive the most effective training available. 

SALES
TRAINING

5 LITTLE WORDS

How may I help you?

These are the five most important words that should greet all your incoming callers. In reality many companies are still missing out on the opportunity to create an excellent first impression through appropriate responses to incoming calls.

CUSTOMER
SERVICE

Proactive Telephone Skills

Keeping customers in jobs is our ultimate goal, therefore it is important that advisors have the necessary skills to support customers throughout their journey with employers.

This one day course is aimed at giving staff within an ‘inwork support or Sustainability role’ the key skills to enable them to get the best out of all the calls they make on a regular basis to customers (and employers) in order to monitor their progression whilst in work.

EMPLOYER
ENGAGEMENT

Making MORE Qualified Appointments

Generating new business is what keeps a business moving forwards, and the telephone is your biggest asset. But with only 10 seconds to make a first impression that gets your foot in the door, it can be hard work for little reward if you don’t have the know-how to do it effectively.

SALES
TRAINING

THE ART OF THE EMPLOYER ENGAGEMENT TELEPHONE CALL – FEEDBACK AND COACHING ESSENTIALS.

Effective employer engagement calls continue to contribute to increased job and training outcomes, yet many staff dislike making outbound calls and managers struggle to provide meaningful feedback without the right skills.

EMPLOYER
ENGAGEMENT

DON’T SEE A COURSE YOU WANT?

Remember we tailor courses.

Get in touch and tell us what you are looking for.

Call 01157 750125