COURSE
OUTLINES

Click on the course title for a full outline.

To find out more about our telephone skills training courses or coaching services, there’s no better substitute than a conversation so give us call now on 01157 750125 or email: audrey@outshinegroup.co.uk to see if we’re the right fit for you and your business.

Remember if you don’t find a suitable course we can design one for you.

Communicating by phone has become an important and unavoidable part of working in the Welfare to Work, Social Care and Work Based Learning Industry.

This course teaches delegates the core techniques and skills needed to effectively engage employers by phone.

This bitesize half-day online session is designed specifically for team leaders and managers who are responsible for supporting staff making outgoing Employer Engagement phone calls to identify job and training opportunities.

This one-day interactive workshop is followed by one-hour online implementation session designed to turn learning into doing. Delegates return a week later with 2-3 customers in mind, along with organisations they wish to target and make real calls, supported, coached, and encouraged by the trainer.

Generating new business is crucial for any company’s growth, and the telephone remains a key tool in making this happen. However, with only 15 seconds to make a strong first impression, effective phone communication can be challenging without the right skills.

Companies are increasingly aware that the key areas for increasing business is within their order taking, customer service and enquiry departments. In order to expand and consolidate their client base, it is vital that staff working in these areas receive the most effective training available. 

How may I help you?

These are the five most important words that should greet all your incoming callers. In reality many companies are still missing out on the opportunity to create an excellent first impression through appropriate responses to incoming calls.