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Telephone training, that gets results!<\/h1><\/div>

From Audrey Bodman<\/strong> and Outshine<\/strong><\/p>\n<\/div><\/div><\/div>

OUR SPECIALISMS<\/strong><\/h3><\/div><\/div><\/div><\/div>
<\/span><\/a><\/span>
\"EMPLOYER<\/span><\/div>

EMPLOYER
\nENGAGEMENT<\/p><\/h3><\/div><\/div><\/div><\/div>

<\/span><\/a><\/span>
\"customer<\/span><\/div>

CUSTOMER
\nSERVICE<\/p><\/h3><\/div><\/div><\/div><\/div>

<\/span><\/a><\/span>
\"sales\"<\/span><\/div>

SALES
\nTRAINING<\/p><\/h3><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

A Warm Welcome to Outshine Telephone Training!<\/strong><\/p><\/h2><\/div>

For over 30 years, we’ve been passionate about helping organisations and \u00a0people shine in their professional lives. Our high-quality, effective training programs are designed to do more than just drive business success \u2013 they inspire positive changes in behaviours and attitudes that empower individuals to thrive.<\/p>\n

At Outshine, we believe in the power of human connection<\/strong>. That’s why our mission is to equip you with the skills and knowledge to truly listen, build rapport, and engage with customers in meaningful ways. Whether you’re looking to enhance your employer outreach, elevate your customer service, or sharpen your sales techniques, we’ve got you covered.<\/p>\n

Why not start by exploring our free downloads<\/a> or checking out the course outlines <\/a>below? We’re excited to help you unlock your full potential and outshine in today’s fast-paced business world.<\/p>\n

Click here to learn more about Audrey<\/a><\/p>\n

We specialise in three areas; Employer Engagement, Customer Service and Sales Training as detailed below.<\/span><\/p>\n<\/div><\/div><\/div>

<\/a><\/span><\/div><\/div><\/div><\/div><\/div>
<\/span><\/div><\/div><\/div>

EMPLOYER
\nENGAGEMENT<\/p><\/h2><\/div><\/div><\/div><\/div>

In the welfare to work, social care, employability and skills sector, the telephone plays a major part in building relationships and securing job or training opportunities for the unemployed.<\/p>\n

Used properly the phone can open doors and contribute to changing the lives of the customers you represent.<\/p>\n

We run a variety of different types of courses from virtual, in person or 1:1 coaching.\u00a0Take a look at scheduled \u2018virtual\u2019 courses under Events<\/a>, which run on a bi-monthly basis.<\/p>\n<\/div>

Read more…<\/span><\/a><\/div><\/div><\/div>
\"Course<\/span><\/div><\/div><\/div><\/div><\/div>
<\/span><\/div><\/div><\/div>

CUSTOMER
\nSERVICE<\/p><\/h2><\/div><\/div><\/div><\/div>

If you want to retain customers, and enjoy the benefits of their loyalty, you must treat them right.<\/p>\n

There are no exceptions. Everyone in your business has a responsibility to deliver top-notch service to both internal stakeholders and external customers.<\/p>\n

Our Customer Service Training equips your team with the skills and mindset to do that every day. With the help of our expert trainers and tried and tested resources, your teams will create a positive impression that leaves customers both satisfied and<\/em> compelled to spread the word about your business.<\/p>\n<\/div>

Read more…<\/span><\/a><\/div><\/div><\/div>
\"Course<\/span><\/div><\/div><\/div><\/div><\/div>
<\/span><\/div><\/div><\/div>

SALES
\nTRAINING<\/p><\/h2><\/div><\/div><\/div><\/div>

The goal of every business is to sell something, be it a product or a service.\u00a0When your sales team are firing on all cylinders, they\u2019re a force to be reckoned with.<\/p>\n

Our Sales Training equips teams, whether they are directly tasked with selling or not, with the knowledge and skills they need to communicate persuasively with customers to achieve positive outcomes.<\/p>\n

By helping them to develop a growth mindset when it comes to sales, we empower trainees to shed the fear of sales and, instead, seize every customer interaction as an opportunity to educate, persuade and create new opportunities in a way that is natural and authentic to them and their role.<\/p>\n<\/div>

Read more…<\/span><\/a><\/div><\/div><\/div>
\"Course<\/span><\/div><\/div><\/div><\/div><\/div>

LOOK WHAT OUR CUSTOMERS SAY!<\/h2><\/div>
\n

When I first started in the Employability sector, many moons ago, I attended Employer Engagement training delivered by Audrey, shaping the way I performed as an advisor. Therefore, when mobilising a new contract, I reached out to Audrey to deliver Employer Engagement training for the new team.<\/p>\n

The one-day training course was incredibly interactive, with so much detail and feedback along every part of the day. The team now feel so much more confident with approaching employers and have a clear \u2018script\u2019 to get the best results.<\/p>\n

This training was a great investment and as the team grows I will be booking in future sessions.<\/p>\n

Thank you so much Audrey!<\/p>\n<\/div><\/div><\/span><\/blockquote>

<\/span>Rochelle Seddon \u2013 Operations Manager<\/strong>, <\/span>The Growth Company<\/span><\/span><\/div><\/div>
\n

Audrey was recommended to us for internal sales team training by one of our sister operating companies. The training package that Audrey pulled together for the team was 2nd to none.<\/p>\n

Our team were quite nervous of the training, particularly around the role play elements, but their post training feedback was brilliant \u2013 with the role play elements being the highlight for all!<\/p>\n

The quality of the teams outbound and inbound calls since they completed the course has improved drastically, with some real clear steps identified, but also a real focus on gap filling and upselling. Highly recommend!<\/p>\n<\/div><\/div><\/span><\/blockquote>

<\/span>Lynne Wells \u2013 Regional and Hospitality Sales Director<\/strong>, <\/span>Bunzl Catering UK and Ireland<\/span><\/span><\/div><\/div>
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Audrey delivered a fantastic tailored telephone training programme for the business engagement team in Employability at Nottingham Trent University (NTU).<\/p>\n

Audrey\u2019s enthusiasm and engaging approach ensured that key new behaviours have been embraced by the team and our sales performance have significantly improved!<\/p>\n

I would highly recommend Audrey.<\/p>\n<\/div><\/div><\/span><\/blockquote>

<\/span>Rachel Heyes \u2013 Associate Director of Employer Engagement and Placements<\/strong>, <\/span>Nottingham Trent University<\/span><\/span><\/div><\/div><\/div>