This bitesize 90-minute session will equip employment advisors (or any individual contacting employers) to approach employer calls more strategically, with the objective of identifying viable job opportunities for the customers they represent.

We will closely examine the 6 most common mistakes that can sabotage phone success and detail actionable best practices to overcome them. Individuals will walk away with tailored action plans for transforming their employer engagement call activity through more confident and compelling conversations.

The emphasis will be on developing and honing techniques individuals can apply immediately back in the workplace to deliver better customer job and training outcomes.

Please arrive with a pen and paper as this session is fast paced and information rich.

What is included to join this interactive 90-minute session:

• Includes virtual access and PDF copy of slides. This event is held on ZOOM.
• Open to all individuals working within the welfare to work, social care and skills sector.

Fee: £45.00 + VAT. Payment required in advance.