COURSE
OUTLINES

Click on the course title for a full outline.

To find out more about our telephone skills training courses or coaching services, there’s no better substitute than a conversation so give us call now on 01157 750125 or email: audrey@outshinegroup.co.uk to see if we’re the right fit for you and your business.

Remember if you don’t find a suitable course we can design one for you.

Communicating by phone has become an important and unavoidable part of working in the Welfare to Work, Social Care and Work Based Learning Industry.

This course teaches delegates the core techniques and skills needed to effectively engage employers by phone.

This bitesize 90-minute session will equip individuals contacting employers to approach key contacts more strategically, with the objective of identifying viable job opportunities for the customers they represent.

New business doesn’t find you; you have to go and get it. The telephone is still one of the most powerful tools for generating revenue, yet most people never reach their full potential on a call. With just 15 seconds to make an impact, the difference between winning and losing comes down to skill, confidence, and the right approach.

Companies are increasingly aware that the key areas for increasing business is within their order taking, customer service and enquiry departments. In order to expand and consolidate their client base, it is vital that staff working in these areas receive the most effective training available. 

How may I help you?

These are the five most important words that should greet all your incoming callers. In reality many companies are still missing out on the opportunity to create an excellent first impression through appropriate responses to incoming calls.